Privacy Policy

We, Holleys Fine Foods, manage this website. We are committed to protecting your privacy and we keep to the data-protection laws that apply in the United Kingdom. This privacy policy explains how we use any information we collect about you and forms part of our terms of business.

Information we collect from you

We will collect information about you when you open an account, register with this website, place an order for products or services, ask us for more information or contact your local branch. The type of information we may collect includes your name, postal address, job title, email address and phone number so that we can contact you if we need to. It may also include payment card number, expiry date, and name of card holder if necessary.

When you visit our site, we will automatically receive your IP address, a unique identifier for your computer or other access device.

Separate terms and conditions may apply when you open an account, so please make sure that you read these at the relevant time.

We may also collect information about how you use this website using cookies.

Cookies

Our sites use a number of different cookies. Below we explain the cookies we use and why we use them.

What is a cookie?

A cookie is a small text file that may be placed on your device when you visit our sites. When you next visit our sites the cookie allows us to distinguish you from other users.

There are two broad categories of cookies:

1. Persistent cookies - Persistent cookies remain on your device for a maximum of 1 year or until deleted manually or automatically.

2. Session cookies - Session cookies remain on your device until you close your browser when they are automatically deleted.

Cookies we use and why we use them

Essential cookies

• These are required for the operation of our sites. Without essential cookies our sites can’t operate properly. Essential cookies include, for example, cookies that enable you to log into secure areas.

Non-essential cookies 

• Performance cookies allow us to recognise and count the number of visitors to our sites and to see how visitors move around them. This helps us to improve the way our sites work by enabling us to tailor our sites to the way visitors use them. The information we collect from performance cookies is aggregated which means that we cannot identify you from it. 
• Experience cookies allow our sites to remember the choices you make. Our sites use experience cookies to provide you with enhanced and personalised features. For example, we use information collected through what are known as “web-analytic” cookies to compare the choices you make to those of our other customers so that we can learn from those choices. Information collected by experience cookies cannot track your browsing activity when you leave our sites to browse other sites.
• Marketing cookies record your visits to our sites, the pages you have visited and the links you have followed. We use this information to make our sites and the advertising displayed on them more relevant to your interests. For example sometimes we use marketing cookies to limit the number of times that you see an advert. Sometimes we share information about your browsing activity, (which we have collected from cookies), with our advertising partners. They may use this information to advertise products, which may interest you, on other sites.

Your right to refuse cookies and what happens if you refuse them

You can refuse cookies by activating the relevant setting on your browser. However, if you do so you may not be able to access all or parts of our sites. If you carry on using our sites and do not change your browser settings we will assume you consent to us using cookies as described above.

How we use the information we collect about you

We may use the information you provide:

• to process your order or manage your account (if this applies);
• to contact you to ask for your views on our services;
• to tell you about important changes or developments to our site or services
• to provide a more personalised online experience;
• to help us to keep accurate records;
• to keep you informed about the products and services that we offer;
• for market research purposes to publish details of trends (for example, to show that an increasing number of people are looking at our website from a mobile device, or that there might be a tendency for people to visit the website early in the day, before returning later to complete their order) and to help us improve the content of our website to make it more useful. (We will remove any details that could identify you from the information we use for this purpose.)
• We may ask other companies to provide services to you on our behalf. These services may include answering your questions about products or services, sending emails and mail by post, and analysing data. We will only provide those companies with the information they need to deliver the service we have asked them to provide, and they must not use the information for any other purpose.
• We may have to reveal your information by law or because a court, the police or other law-enforcement agency has asked us for it.
• In processing your order, we may send your details to, and also use information from credit reference agencies and fraud protection agencies. Also, we may have to share your data with third parties, including third-party service providers. These could include couriers and SagePay.

Analytics and Third-Party Tracking

We use a number of third-party services to help us understand how visitors use our website and to improve the performance and user experience of our services. These providers may use cookies and similar technologies to collect information about your interaction with our website.

Google Analytics
We use Google Analytics to collect information about how visitors use our website. This includes data such as pages visited, time spent on pages, and how users arrive at the site. The information collected is aggregated and anonymised where possible and is used solely to improve the performance and usability of our website. Google may process this information on our behalf in accordance with its own privacy policies.

Hotjar
We use Hotjar to better understand user behaviour on our website. Hotjar may collect information such as mouse movements, clicks, scrolling behaviour, and device information. This helps us identify usability issues and improve the user experience. Hotjar does not collect personally identifiable information unless it is voluntarily provided.

Lead Forensics
We use Lead Forensics to help us understand which organisations are visiting our website. This service identifies business visitors based on publicly available IP address information and provides us with associated company details. This does not identify individual users and is used solely for business-to-business marketing and sales insights.

Consent
Where required by law, we will only activate non-essential cookies and tracking technologies (including those used by the services listed above) after you have provided your consent.

For more information about how these providers process data, please refer to their respective privacy policies.

Keeping you informed

If you have ever bought, or enquired about, our products or services, we may also use the information we collect to let you know about other products and services you may be interested in and to keep you up to date with information about promotional offers and what is coming soon at Holleys Fine Foods.

If you no longer want to receive information from us, please let us know by following the link to unsubscribe.

How we protect your information

We take protecting your information seriously and have appropriate physical and technological security measures in place to keep it safe. All of the forms which gather or display personal information on our site are protected by a mechanism called Secure Socket Location (SSL). This is a standard technology which provides a secure connection between internet browsers and websites, allowing you to transmit private data online. Firewalls are used to block unauthorised access to our servers, which are themselves located in a secure location. Within our organisation, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it.

Children and Minors

Our website and services are not directed at children under the age of 13, and we do not knowingly collect or solicit personal data from anyone under 13 years of age in accordance with the Children’s Online Privacy Protection Act (COPPA).

If you are under 13, you must not use this website or provide any personal information to us. If we become aware that we have collected personal data from a child under 13 without verified parental consent, we will take steps to delete that information as soon as reasonably practicable.

Parents or guardians who believe that their child may have provided us with personal information are encouraged to contact us so that we can investigate and, if necessary, remove the data.

For users aged 13 to 18, we recommend that use of our website is carried out with the involvement and supervision of a parent or guardian.

Other websites

Our website may contain links to other websites. This privacy policy only applies to our website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We regularly review our privacy policy and if we make any changes to it we will post those changes on this page so that you are always aware of what information we collect and how we use it. This policy was last updated in May 2021.

Access to your information and correction

You may ask us for details of the personal information that we hold about you. If you would like a copy of it, please email or write to us. You may have to pay a small fee for this service.

We want to make sure that your personal information is accurate and up to date. If you think any information we hold about you is incorrect or incomplete, please email or write to us as soon as possible so we can update our records.

Contact details

Please address any questions or requests relating to this Notice to our Data Protection Officer at sales@holleysfinefoods.com or write to:

Data Protection Officer
Holleys Fine Foods
Unit F, Boscombe Business Park
Severn Road, Hallen
Bristol, BS11 0DD

Updated: 23/04/2026